In 2014, CBS launched CBS All Access, an over-the-top subscription streaming service. But, some users of the app reportedly experienced issues, like when CBS All Access won’t play or the CBS server error. In this guide, we’ll show you how to fix the CBS All Access when it’s not working.
Fixing CBS All Access App on Any Device
To fix the CBS app crash issue, follow these workarounds on your device. Most of the time, this is due to an app glitch, which can happen on any streaming app. Remember to follow each fix individually and check which fix works best for your streaming device.
Fix #1: Force Close the CBS All Access App
Once you’re experiencing streaming issues or the app is stuck on the loading screen or a black screen, it’s due to a glitch or error in the app. A quick way to fix this is to force close the app on your streaming device. Force closing can be different for each device, so, we’ll go over each one of them:
On iPhone or iPad
iPhone X or later: Older version of iPhones: After force closing, relaunch the app by tapping on its app icon on the home screen. If you’re still experiencing the same issue, try restarting your iPhone and check if the problem is fixed.
On Apple TV (4th Generation)
You can also perform a power cycle to fully reset your device without uninstalling apps or deleting data. To do this, proceed to these steps:
On Android TV
You can do a power cycle in case you’re still experiencing the same app issues. To power cycle your Android TV, do the following:
On Android Phones and Tablets
Roku
For both Roku streaming devices and Roku TV, you’ll need to restart it since there’s no force close feature. To do this, follow these steps: This method is for Kindle Fire tablets, not regular Kindle paperwhites or ad supported Kindles.
Fix #2: Reinstall the CBS All Access App
Another method to solve the CBS app crash issue is to reinstall the app on your streaming device. This will involve uninstalling the CBS app and installing it again via your device’s app store. To do this on various streaming devices, follow the steps below:
On Android TV
Roku
Apple TV
iOS Devices
Android Devices
Fix #3: Contact CBS Support
If you still cannot access the app after trying all the fixes, you can try to contact CBS Support to ask for further assistance. They can help with most account-related concerns, especially when you’re looking forward to upgrading or renewing your subscription. To contact CBS Support, click this link. If you found this article helpful, we have another on what to do if the Showtime app stops working.
Final Thoughts
To access most CBS and Paramount content, you’ll need to install the CBS All Access app on your device. However, some users of the app have reported that their CBS app crashes or stops working. Hence, these fixes can hopefully guide you to solve this CBS app issue on various streaming devices.
